Service Policy

A. Order Policy

Standard Order

Orders have to be placed online (except for customised orders, by EMAIL). After you have submitted the order form, our staff will contact you via the EMAIL or MOBILE number which you have submitted, within the next 3 days* to confirm the availability of the diaper cakes that you wish to order and to confirm the delivery details.

*NOTE: Should you NOT receive any call or email from us within the next 4 days, kindly SMS us at 9362 4932. There is the possibility of technical error in the process of order submission, which we may not be wary about.

Customised Order

We welcome any enquiry on customised orders. It will take between 4-7 days before to ‘bake’ a customised diaper cake , depending on the intricacy of the diaper cake requested. You may email your request to enquiry@prettycakes.sg.

Change of Particulars

Should you need to make any changes to the details on the greeting card, delivery address and all details related to delivery, you may do so, as long as the changes are informed by 2 p.m. before the delivery date and 12 noon, on Friday or eve of public holiday.

 

B. Delivery Policy

Personalised Delivery

The diaper cakes will be personally delivered by prettyCakes delivery staff. We believe that the diaper cakes are unique gifts that are personally hand-made and hence should be personally delivered too! The recipients will be warmly greeted by our delivery staff and you can be rest assured that they will arrive safely and in the best condition, as if ‘fresh from the oven’.

Within Singapore

Currently we are able to do delivery within Singapore only.

Delivery Charges

We only charge a nominal fee of $7 per location.

For areas outside Singapore such as Sentosa and Jurong Island as well as locations within the CBD area and Hospitals, there will be an additional $5 delivery charges meant for parking and entry charges.

Examples of CBD area are Raffles Place, Robinson Road, Shenton Way, Chinatown, Tanjong Pagar, Marina Bay, Clarke Quay, Bugis and Orchard Road.

Delivery Time

PrettyCakes will deliver the diaper cakes to the recipients’ doorsteps on the requested dates, which should be at least 2-days (except weekends and public holidays) from the date that we received your order form and payment.

Our staff will SMS/call the recipient at least 1 day before the delivery date to confirm the date and time of delivery.

We understand how important it is to have them well delivered, especially for occasions such as Baby Showers, Birthday Parties and One-Month Celebrations. That is why prettyCakes will at our level best, personally deliver the diaper cakes on the day of these special occasions.

Next-day Delivery

This is possible subjected to our transport delivery schedule, availability of the selected diaper cakes and submission of order details by 2 p.m. (except weekends and public holidays).

Redelivery

prettyCakes will confirm the delivery time with either the recipient or the purchaser, 1 day before the delivery date. If there is still no one to receive the diaper cake on the agreed scheduled delivery time, we can arrange for another delivery time which will require a 2nd delivery charge payable by the purchaser.

Should the delivery address to be incorrect, prettyCakes will inform the purchaser about the wrong address and another delivery schedule will be arranged which will require another delivery charge.

 

C. Payment Modes

Paypal / Credit and Debit Cards

We accept payments via paypal - a safe and internationally recognised payment method. You do not need to have a paypal account to use this service.

Bank Transfer

For ATM transfer or internet banking, below are the available bank accounts:

·         POSB Savings Account 071-15623-0

·         OCBC Savings Account 534-4-076426

IMPORTANT:

·         Please SMS to 9362 4932 after the payment is made so that we can verify that the payment is received.

·         Please retain/print/printscreen the payment details for verification purposes.

Official Company Cheques

We accept official company cheques from companies. After the delivery of the diaper cakes, we will invoice to the company for payment terms of 14 days.

 

D. Cancellation and Refund

Cancellations are not allowed 1 day before delivery. Failing which, a cancellation fee of 50% of the selling price is chargeable.

If cancellations are made on the day of delivery, the full purchase amount will still apply.

For cancellations, please email to enquiry@prettycakes.sg or SMS at 9362 4932.

Any refund on the order will be processed and completed approximately between 3 to 4 working weeks.

 

E. Feedback and Inquiry

Your valuable feedback on our product and service quality is very much welcomed. We can be reached at enquiry@prettycakes.sg or 9362 4932.

 

F. Disclaimer

PrettyCakes reserves the right to reject any order including the customised ones.

Please note that all points highlighted in this Service Policy are subjected to change without prior notice.

 

G. Service Guarantee

We thank all our customers for their valuable support and we will aim to continuously achieve better customer satisfaction. Our service guarantee means free replacement for feedback received within 48 hours of receipt of the diaper cakes. Please email the picture of the defective gift items to enquiry@prettycakes.sg for us to conclude on either a refund or replacement of gifts.

Kindly note that we may not be able to replace with the exact gift items but prettyCakes promises to replace with the next best similar gift items in terms of quality and price.

Copyright 2013 PrettyCakes. All rights reserved.